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Ticketing Policy

TICKETING POLICY: LAUREL HILL CEMETERY PUBLIC TOURS and PROGRAMS 

Ticket sales help to support the Friends of Laurel Hill Cemetery’s missions to preserve, promote and further interpret our National Historic Landmark site. We strive for excellence in programming, and work to ensure a positive and memorable visitor experience. 

PLEASE NOTE: TICKETS ARE NOT MAILED FOR EVENTS:  Your email receipt is a confirmation of your purchase and to please bring a copy (or email viewable on your cell phone) to the program to act as your ticket.


ADVANCE SALES and METHODS of PAYMENT

The Friends of Laurel Hill Cemetery offer the opportunity for advance ticket purchases on most tours and programs, while requiring advance purchases for several events each year. Advance purchases can be made via credit card through our online store or over the phone; via check sent by mail; or via cash in person at the cemetery office. Subject to availability, tickets can also be purchased at the door for most events, via credit card, check or cash. All major credit cards are accepted on our online store; all major credit cards, except American Express, are accepted at the door. Please refer to individual tour and program descriptions on our website Events page, searchable by month, for event-specific ticketing information.

 

SOLD OUT EVENTS

Attendance limits are established on most Laurel Hill Cemetery tours and programs. Tickets are distributed on a first-come, first-served basis. If an event sells out, it will be posted on our website immediately, and online registration will be suspended. Tickets will not be available at the door.

 

INDIVIDUAL CANCELLATION

The Friends do not offer refunds on tickets. If a registrant cannot attend an event for which advance tickets have been purchased, the Friends offer several options: 1) exchange your tickets for another event of equal or lesser admission value, subject to ticket availability, within one year from date of cancellation; 2) use your purchase as a credit towards an event of greater admission value, subject to availability, within one year from date of cancellation; 3) transfer your tickets to another person for the same event, or; 4) turn your ticket purchase into a tax-deductible donation to the Friends’ missions of preservation and education.

 

SITE CANCELLATION

The Friends of Laurel Hill Cemetery reserves the right to cancel a tour or program due to inclement weather, low enrollment or any other unforeseen circumstance that will impact the viability of an event. Notice of cancellation will be posted on the homepage of our website, as well as on our Facebook page, a minimum of two hours prior to the scheduled start time. At the time of cancellation, staff will contact all advance registrants, via their provided phone numbers and/or email addresses, to personally inform them. Should the Friends reschedule a cancelled event and a registrant cannot attend on the rescheduled date, a credit in the amount of the ticket price paid will be given to the individual towards attendance at any forthcoming tour or program, expiring one year from the date of cancellation. Should the Friends choose not to reschedule a cancelled event, refunds will be issued in full, and will be credited back to the credit card used for purchase within ten business days.

 

 

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