SHIPPING, RETURNS and REFUND POLICY
You may return most new, unopened items within 30 days of delivery for a full refund (less the cost of credit card processing fees). You will be responsible for paying the shipping costs unless the return is the result of our error (you received an incorrect or defective item, etc.), in which case we will cover the return costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail if your return has been accepted and of your refund once we've received and processed the returned item.
Please note that this does not apply to ticket sales. The Friends do not offer refunds on tickets unless we cancel an event. If a registrant cannot attend an event for which advance tickets have been purchased, the Friends offer several options: 1) exchange your tickets for another event of equal or lesser admission value, subject to ticket availability, within one year from date of cancellation; 2) use your purchase as a credit towards an event of greater admission value, subject to availability, within one year from date of cancellation; 3) transfer your tickets to another person for the same event, or; 4) turn your ticket purchase into a tax-deductible donation to the Friends’ missions of preservation and education. If you choose to exchange your tickets for another event, you will be issued a store credit which you can redeem through your account.
If you have questions about your refund or return, you can contact us via email at email@example.com; by phone at 215-228-8200; by mail at 3822 Ridge Avenue, Philadelphia, PA 19132 or by using the contact form on this page.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Shipping costs are separate from handling charges, which covers the cost of packaging your item for shipment. Certain items in the store are assessed a handling fee to cover those costs.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
This policy does not apply to tickets. We do not mail tickets for events. Your email receipt is a confirmation of your purchase. You may bring a copy (or email viewable on your cell phone) to the program to act as your ticket.