SHIPPING, PICK UP, RETURNS, and REFUND POLICY
For specific questions, complete the form below or email firstname.lastname@example.org.
Orders are shipped on Mondays & Thursdays via USPS, unless otherwise selected.
We have adjusted our schedules due to COVID-19 protocols, so please anticipate delays in receiving your order. Thank you for your patience!
December 23: Final day for shipments & contact-free pick up until Dec. 30
Orders placed Dec. 24-29 will ship and be available for pick up on Dec. 30
Due to the world in 2020, please be patient with USPS. Shipping delays should be expected.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipping may be affected by the COVID-19 pandemic; see the latest updates here: https://about.usps.com/newsroom/service-alerts/
Shipping and delivery dates are estimated based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Shipping costs are separate from handling charges, which covers the cost of packaging your item for shipment. Certain items in the store are assessed a handling fee to cover those costs.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
CONTACT-FREE PICK UP
- Please allow at least 1 business day for the order to be ready for pick up.
- Pick up can be arranged at Laurel Hill Cemetery at 3822 Ridge Avenue, Philadelphia, PA or West Laurel Hill Cemetery, 215 Belmont Avenue, Bala Cynwyd, PA 19004
- Pick up is generally available Monday-Friday from 9:30 am until 5 pm (when the Gates close).
RETURNS & REFUNDS
You may return most new, unopened items within 30 days of delivery for a full refund (less the cost of credit card processing fees). You will be responsible for paying the shipping costs unless the return is the result of our error (you received an incorrect or defective item, etc.), in which case we will cover the return costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail if your return has been accepted and of your refund once we've received and processed the returned item.
If you have questions about your refund or return, you can contact us via email at email@example.com, by phone at 215-228-8200, or by using the contact form on this page.